Terms and Conditions

  • PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. Design Furnishings reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

     

    General

    The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

    All Web site design, text, graphics, and the selection and arrangement thereof are Copyright by Design Furnishings. All rights reserved, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Design Furnishings is strictly prohibited.

     

    Trademarks

    The Design Furnishings Web site and Design Furnishings logo are service marks of Design Furnishings. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

    The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Design Furnishings reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Design Furnishings reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

     

    Links to Other Web Sites

    Design Furnishings makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

     

    Notice to California Residents

    California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.

     

    Shipping

    *In stock items ship from our warehouse in 1-3 days. Call for availability.

    We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the most reliable delivery companies in North America.

    Depending on what you order and where you live, delivery to your home may entail using two different types of shipping carriers to insure your order arrives safely. You will be called by the local shipping company to schedule a convenient time and date for delivery.

    Unless otherwise specified, most shipments are shipped to arrive for a curbside delivery. The local delivery driver will not be prepared to take your furniture into your home, unless optional White Glove Delivery is purchased and scheduled in advance. For smaller orders, we may opt to ship using UPS, FedEx or an alternative service.

    When shipping your order, we will use one of three different shipping methods: Small Parcel Ground, Ground Freight or Furniture Carrier.

    As most items are shipped to you directly from the manufacturer, different items you purchase may be shipped from different original locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.

    SPECIAL NOTE: SPECIAL NOTE: All items are priced to include Free Shipping within the continental US. (48 contiguous States) except certain areas which are considered remote or isolated for delivery by Furniture Carriers and additional fees may be charged. We can also arrange shipping into Canada for an additional fee.

    Standard Free Delivery (Default-No Charge)

    Delivery to: The curbside of your residence. The product will not be carried upstairs. If you live in an apartment above the first floor of a building, we recommend upgrading to White Glove Delivery.
    Assembly Service: None
    Packaging: The product will be left in the original packaging.

    Additional fees may apply for the following:

    White Glove Delivery

    Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*. Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other or on top of each other).
    Packaging: The shipper will remove and dispose of all packaging.
    In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

    Redelivery

    Redelivery fees ranging from $25 - $125 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier's discretion. Your item may be returned to Design Furnishings fulfillment warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of shipping to you and return shipping will be deducted from any refund. See our Return Policy.

     

    Storage Charge

    Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

    Refused Delivery

    If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695+, depending on the size and weight of the item. Your order will also incur a restocking fee 25% of the item's price and the original shipping charge. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees will be deducted from your refund after the item is received at our warehouse.
    Returns due to Damage: Please refer to our Damage Policy

    IMPORTANT: COUNT AND CONFIRM THAT THE TOTAL BOXES YOUR RECEIVE MATCHES THE NUMBER ON YOUR WAYBILL BEFORE SIGNING

    If 1 or more boxes are missing you MUST make a note on the Waybill indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the Waybill that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).

    Time Definite Fee

    Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

    Stair Carry/Extra Labor Fee

    If you would like your item carried inside your residence, have it unpackaged, assembled, or carried up any flights of stairs, extra fees will apply. Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100. These services are not available in all areas. Please contact us for availability.

    If you have any questions about shipping before or after placing an order, or while your order is on its way, call one of our Personal Shopper Assistants who will be happy to help you. Call us toll-free at 877-751-6068

     

    SHIPPING/DELIVERY METHODS

    Small Parcel Ground Shipping:

    Smaller products will be shipped with regular ground shipping (generally FedEx, UPS or DHL). The average transit time is between 2-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment.

    Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box and that if you purchase multiple Ground Shipping items, they may be shipped via Ground Freight instead at the discretion of the manufacturer.

    Delivery to a Business Address

    For ground shipments (FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.

    Furniture Carrier Delivery:

    Many of our items are too large and heavy to ship with a ground carrier or common carrier. Because of this, we ship many items on a specialized Furniture Carrier to ensure your order is handled with the utmost care.

    Furniture Carrier delivery will arrive via a large truck from contracted freight carriers. Furniture Carrier delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers.

    These deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.

    Furniture Carrier deliveries are ground-level deliveries made outside the main home entrance (e.g. inside a garage or to a front porch). Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. The delivery truck will park in front of your home but the driver is not authorized to bring your item into your home with standard free shipping. You are responsible for signing the delivery receipt and receiving the product from the truck. A large item may need more than one person to unload. Transporting the item into the home or other area is the customer's responsibility. Delivery agents are not equipped to dispose of packaging materials with standard free shipping.

    Once your item is shipped we will email tracking to you that will allow you to track your order online. Your order will be shipped to a local delivery company in your area and the local agent will call you to schedule a time to deliver to your home.

    Our free shipping is delivery in the carton to the first dry area of your home (garage or front door of your home or building). Optional upgrade to White Glove delivery is available.

    Please contact one of our personal shoppers at 877-751-6068 or sales@designfurnishings.com for assistance and delivery upgrade options.

    When Will My Order Arrive?

    Each product on our websites has a pre-ship processing time, which is the number of business days it will take for your order to be processed, inspected and prepared for shipment from our warehouse. Actual delivery of your order will then take additional amount of time to arrive depending on how your package is being shipped. If a product is out of stock or put on backorder, you'll be notified of this information as quickly as we get it.

    If you live in a rural area, the carrier may not have a daily route to your location and delivery may take up to an additional 15 business days.

    For small parcel shipments: Depending on where you live in relation to the shipping warehouse, after the product leaves the warehouse or distribution center, you should receive your item between 2-7 business days.

    For furniture carrier or truck freight: After your order has been shipped, the item should be delivered in approximately 1-3 weeks. If the item is being delivered to a residential address, an appointment for a delivery time will be made upon the arrival of your order at the local terminal. For deliveries to a commercial address, no appointment will be made. However, if you anticipate that there will be no one to accept the delivery on delivery day; you can call us to arrange an appointment.

    For white glove freight shipments: Since extra steps are taken to ensure that your order is delivered in tiptop condition, delivery will take from 1 to 4 weeks, not including the pre-ship processing time it takes for it to leave the warehouse or distribution center.

    Your order may be transferred to another truck or shipping company in route in order to facilitate delivery to your address and may seem to cause a short delay. These transfers when done are necessary with furniture freight shipments so that the proper trucks, handling and delivery service is used to ensure the safe arrival of your order. You can easily follow the progress of your order using the tracking number we provide to you once your order is picked up by the freight company.
    Even though your order is handled as carefully as possible throughout transit, we still require that each white glove order is inspected at the delivery agent before it is delivered to your door. You will be contacted by a delivery clerk to arrange a delivery time. Allow for up to a 4-hour block of time, Monday through Friday regular business hours; Saturday deliveries are made by special arrangement and are not always possible.

    PLEASE NOTE: Delivery does not include removal of old furniture.

     

    Return Policy

    At Design Furnishings, satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through the process.

    If, for any reason, you are not satisfied with your purchase, we will gladly accept your undamaged item(s) returned for a refund or store credit (less a 15% restocking fee and roundtrip shipping costs if you notify Design Furnishings within 30 days of you receiving your item(s). You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return.

    Notification of returns will only be accepted for up to 15 days from your delivery date by email at: customerservice@designfurnishings.com or by phone at 877-751-6068

    If an order is refused with no damage, you will be charged a 15% restocking fee plus all roundtrip shipping costs incurred to get the items to you and back to our warehouses. You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return.

    Returns will only be accepted and credits issued if the items returned are in new condition with no damage and in the original packaging when it arrives back at our warehouses. Returns will be inspected and if accepted a refund or credit will be issued to you within 5 business days.

    Return Policies do not apply to: clearance items, special orders, custom orders.

     

    Non-returnable items:

    Assembled and/or Modified items or out of original packaging

    Clearance items

    Special orders (fabric change)

    Returns Due to Damage: Please refer to our Damage Policy

    If 1 or more boxes are missing you MUST make a note on the delivery receipt indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the delivery receipt that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).

     

    Parties receiving delivery of goods must be able to prove that he/she is the party who ordered the goods, and may be requested to produce a photo ID. If the bill-to and ship-to addresses are different, Design Furnishings will ask for address verification prior to shipping the order and the party receiving and signing for the delivery must be the party listed on the bill-to address. Otherwise, the purchaser must provide written authorization PRIOR TO DELIVERY to Design Furnishings identifying the party who will accept delivery on their behalf.

     

    Damage Policy

    Design Furnishings reserves the right to repair or replace the damaged item at its sole discretion. If Design Furnishings determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality.

     

    Your order will be delivered to your address but NOT UNBOXED by the delivery staff so you will not always know if there is damage to any item(s) within the box.

     

    Occasionally during shipment an item may incur some damage in which case you must CALL US and File a Claim within 48 hours of receiving shipment.

     

    Please do not refuse delivery of an entire shipment due to damage of a particular item, as this will greatly delay replacement of damaged merchandise.

     

    Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not notate on the delivery receipt that the boxes are damaged at the time of delivery.

     

    KEEP ALL BOXES UNTIL CLAIM HAS BEEN CLOSED.

     

    IMPORTANT:  Prior to signing you must write a note that there is damage to the boxes on the delivery receipt in order for any Damage Claim to be accepted. Writing "subject to inspection" is not acceptable and WILL NOT allow you to file a claim later if you find damage when the boxes are opened.

     

    IMPORTANT: COUNT AND CONFIRM THAT THE TOTAL BOXES YOUR RECEIVE MATCHES THE NUMBER ON YOUR DELIVERY RECEIPTBEFORE SIGNING.

     

    If 1 or more boxes are missing you MUST make a note on the Delivery receipt indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the Delivery receipt that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).

     

    Please carefully inspect all items within 48 hours of receipt of your order. Any defective or missing item from an order must be reported to Design Furnishings within 48 hours of receipt of order by filing a Claim using our online Claim Form. If you do not notify Design Furnishings within 48 hours of delivery, you may return the item(s) under our standard Return Policy.

     

    All customer requests for repair or replacement of any item are required to include photos in order to fulfill your requests. Photos are required to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.

     

    Please follow the directions below to submit a Damage Claim.

     

    1. All Damage Claims Forms must be submitted within 48 hours of receipt of order.

     

    2. Complete the online Claim request form Claim Form with as much detail as possible.

     

    3. Attach photos of all damages and include a photo of the shipping box for the damaged item. Keep all boxes until claim has been completed.

     

    4. A Claim Specialist team member will contact you by email and/or phone within 5 business days of receipt of your online claim form with additional instructions.

     

    Once all requirements are met, your Claim will be resolved by our Claim Team within 30 days from claim filing date. After 48 hours of delivery damage claims will not be accepted.

     

    Please note broken glass claims will be issued a refund for the price of the glass only.

     

    We encourage our customers to accept their order despite the condition of any one item at delivery but to notate all package damage on the paperwork provided by the delivery driver. This is because a refusal of a damaged shipment can increase the time it takes to process replacements. Most often when damage is found within a shipment, it usually is on only one item. Accepting the shipment allows the customer to receive all the undamaged items and will greatly reduce the time to process the damaged replacement item.

     

    Most manufacturers that Design Furnishings works with will authorize the repair or replacement of whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing an entire unit. If there are too many damaged parts, a new unit may be sent to you at the manufacturer’s discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.

     

    If a full replacement unit is sent, the original item becomes the property of Design Furnishings. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items must be kept in their original packaging until further instructions from a Design Furnishings claim team member is given.

     

    Pricing and Price Reductions/Corrections

    Design Furnishings reserves the right to change the retail price of any product displayed at www.designFurnishings.com at any time and to correct pricing errors that may inadvertently occur.

    If you recently purchased an item prior to a price reduction, contact our Customer Service Depart to request a credit of the difference between the price you paid and the current selling price.

    To receive a credit you must contact us prior to your order being shipped from our warehouse or no later than 48 hours after payment for your order has been processed by Design Furnishings, whichever is earlier. Please note that credit will not be given for any limited-time price reductions that occur during special sales events such as Black Friday, Cyber Monday or any other 1 day sales events. All sales are final on clearance items.

     

    Cancellation Policy

    Due to our commitment to process orders quickly, cancelling your order after your payment has been processed will incur a fee of 10% of the total order amount due to the payment processor fees which are charged to Design Furnishings.

    Design Furnishings is only able to accept cancellation requests via email at: sales@designfurnishings.com

    After submitting a cancellation request by email, Design Furnishings will send you an email confirming if your cancellation request has been approved or denied within 2 business days.

    **All cancellations will be confirmed in writing by email: if you have not received an email confirmation, your order has not been cancelled. Design Furnishings is unable to cancel an order once the order has been prepared for shipping or if it has already shipped.

    If we are unable to cancel your order you may return the product under our Return Policy. If your order has successfully been cancelled, Design Furnishings will process the refund (less the 10% cancellation fee plus any shipping costs that may have been incurred) back to the original method of payment within 3-5 business days.

    Limited Warranties All products offered on Design Furnishings websites are brand-new and backed by the applicable manufacturers' Limited Warranties for residential use. Most products are not intended for commercial use. The default warranty or length of coverage varies from company to company. Products are supported by Design Furnishings in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions. For any questions regarding warranties, please contact one of our Personal Shopper Assistants at 877-751-6068.

    Product Specifications Measurements, dimensions, size, shapes, finishes, colors and style are approximate. All are subject to change by manufacturers. Seller will not be held liable for changes made by a manufacturer.

     

    Limited Warranty Claims

    All Limited Warranty claims may be filed within the Limited Warranty time period described by each Manufacturer by completing the online Claim request form Claim Form with a picture of the item and as much detail as possible about the issue causing the Limited Warranty claim. All Limited Warranty claim items must be shipped to Design Furnishings at customer's expense to be inspected prior to completing the Limited Warranty claim.

    Disclaimers

    Design Furnishings intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. Design Furnishings EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

    Limitation of Liability

    IN NO EVENT SHALL Design Furnishings OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF Design Furnishings HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

    You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. This Web site is operated by Design Furnishings. The law of the State of California shall govern these terms and conditions, without reference to its choice of law rules.

    Design Furnishings makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited.

    Those who choose to access the Site from other locations do so by their own initiative and are responsible for compliance with applicable local laws. Use of this site constitutes acceptance of our Terms of Use. Copyright by Design Furnishings. All rights reserved.

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Everything with Design furnishings was great! They deserve five stars all across the board for their quality of work and excellent customer service.
Ken S., Miami
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