FAQ

  • 1. What is the 2-for-1 special offer?

    Change your cushions with the season! Select a second fabric color for your outdoor seating absolutely FREE. Look for our "2 for 1" banners and SAVE!

    Select Two Fabrics for the Price of One - Explore. Be Inspired. Save Money.

    Once you select the perfect outdoor patio furniture for your home, take a moment to choose a second high quality fabric color to fit the season. Explore the natural subtly offered by the green hue of Cilantro or be inspired by the bold orange of Terracotta.

    Choose from our wicker patio seating collections or dining sets that display the "2 for 1" banner and automatically receive two sets of fabric for your cushions for one low price! All cushion fabrics come standard in their own specific color for that collection, which is great for year-round living. Simply select your second fabric, at no additional cost, from any of the variation of  colors that we offer and change your cushions with the season!

    Subject to availability.

    2. When does my credit card get charged?

    Your credit card will get charged 24-72 hours after you place your order. All our orders follow a "Pre-pay" policy to protect ourselves from fraudulent orders.

    3. How much is shipping?

    We provide FREE shipping within the Continental United States on all purchases with the exception of certain areas which are considered remote or isolated for delivery by Furniture Carriers and additional fees may be charged. Remote Zip Codes We can also arrange shipping into Canada for an additional fee. 

    (Not available in Hawaii or Alaska)

    4. How do I pay by check?

    Unfortunately we do not accept personal checks because of the delay in clearing the funds through the banking systems and due to unusually high fraud transactions. We do accept cashier checks, money orders, credit cards and we offer interest free credit for those who prefer to pay at a later date.

    If paying by a cashier check or money order, please call us first so we can assist you in taking your order and to insure you receive your purchase quickly.

    5. How will my furniture ship?

    UPS Deliveries

    When possible, your package will ship via UPS or FedEx. Doorstep service is usually available.

    Truck Deliveries

    Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence. For larger items you may want to consider our White-Glove delivery which brings your furniture into your home, unpacks it and sets it wherever you want your new furniture located. All packaging is removed leaving your home clean and uncluttered.

    If you ordered a heavy/bulky item, make sure you have someone who can help with this.

    Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged.

    Please call for details prior to scheduling your delivery.

    6. What is White Glove Delivery?

    Stress-free delivery provided by professional furniture delivery experts Monday through Friday, 8am to 5pm in most areas.Remote areas may not be serviced or could experience delivery delays, call for more details.Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges.You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). Your order is setup and debris removed. Additional services may require additional fees.

    White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified of additional delivery charges before your order is shipped.

    Extraordinary delivery conditions may require an additional fee to be paid.

    7. Can you ship to APO / FPO addresses?

    Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.

    8. Do you ship to Canada, Hawaii and Alaska?

    We can ship to Canada but additional cost may apply. Please contact us for shipping details. We can also ship products to Hawaii and Alaska. Please call or email us for a price quote.

    We will take care of all the details to ship to you. Please call our customer service team or simply place your order and we will contact you with additional information.

    9. How long does delivery take?

    Although most items are in stock it does not mean they can ship within 24-48 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to receive your new furniture but we feel protecting your investment is very important.

    Smaller items can usually be delivered within 6 business days from the date it ships but larger items take longer. Please allow between 1-4 weeks for transit time for these items. (Delivery to rural areas of the country may take a little longer due to limited freight options)

    If an item is not in stock, we will notify you immediately.

    10. Do you offer any layaway or finance plans?

    Yes, we do. Please contact us for more details. Our layaway plan includes no set up fees, 25% down and up to 3 additional payments (all payments are non-refundable). We also offer 6 Month interest free financing along with regular monthly payment plans. Call us for details.

    11. What Is Your Warranty/Guarantee Policy?

    All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. Call us for details at 877-751-6068

    12. Who Handles Customer Service?

    We do. Just call us at 877-751-6068 or email customerservice@designfurnishings.com

    13. What if My Shipment Arrives Damaged?

    In the rare situation that you experience damage in your shipment, please note it on the delivery paperwork you sign (required) and contact us immediately. A claims form with pictures of the damage must be filed within 48 hours of receipt of your order. Please see our Return Policy for details.

    14. What is the Cancellation Policy?

    If we are able to cancel your order before it is prepared for shipping or shipped, there is a cancellation fee of 10%. If your order has been prepared for or has been shipped, you will be responsible for all inbound and outbound shipping charges as well as a 15% restocking fee.

    These charges will be deducted from your refund. All cancelled items must be returned in the original manufacture boxes and in new condition. Cancellations or returns must be authorized in advance.

    Please contact us so that we can help you with the cancellation.

    15. What is the Return Policy?

    Please refer to our Return Policy.

    16. Can you customize the furniture?

    In most cases, we cannot customize merchandise. We purchase or manufacture the merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. Please feel free to contact us if you are not sure.

    17. Are finish colors accurate?

    We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

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