How Shipping Works

  • *In stock items ship from our warehouse in 1-3 days. Call for availability.

    We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the most reliable delivery companies in North America.

    Depending on what you order and where you live, delivery to your home may entail using two different types of shipping carriers to insure your order arrives safely. You will be called by the local shipping company to schedule a convenient time and date for delivery.

    Unless otherwise specified, most shipments are shipped to arrive for a curbside delivery. The local delivery driver will not be prepared to take your furniture into your home, unless optional White Glove Delivery is purchased and scheduled in advance. For smaller orders, we may opt to ship using UPS, FedEx or an alternative service.

    When shipping your order, we will use one of three different shipping methods: Small Parcel Ground, Ground Freight or Furniture Carrier.

    As most items are shipped to you directly from the manufacturer, different items you purchase may be shipped from different original locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once.

    SPECIAL NOTE: SPECIAL NOTE: All items are priced to include Free Shipping within the continental US. (48 contiguous States) except certain areas which are considered remote or isolated for delivery by Furniture Carriers and additional fees may be charged. We can also arrange shipping into Canada for an additional fee.

    Is Free Shipping Really Free?

    We want to offer you the lowest price possible. The price listed on the product information screen of the item you ordered is the price you will pay. Shipping is free to you unless otherwise stated or you have requested additional services such as White Glove Shipping and in certain zip codes which are considered remote or isolated for delivery by Furniture Carriers and additional fees may be charged. .

    Standard Free Delivery (Default-No Charge)

    Delivery to: The curbside of your residence. The product will not be carried up stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to White Glove Delivery.
    Assembly Service: None
    Packaging: The product will be left in the original packaging.

    Additional fees may apply for the following:

    White Glove Delivery

    Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*. Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).
    Packaging: The shipper will remove and dispose of all packaging.
    In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

    Redelivery

    Redelivery fees ranging from $25 - $125 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier's discretion. Your item may be returned to Design Furnishings fulfillment warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of shipping to you and return shipping will be deducted from any refund. See our Return Policy.

    Storage Charge

    Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

    Refused Delivery

    If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695+, depending on the size and weight of the item. Your order will also incur a restocking fee 15% of the item's price and the original shipping charge. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees will be deducted from your refund after the item is received at our warehouse.
    Returns due to Damage: Please refer to our Damage Policy

    IMPORTANT:COUNT AND CONFIRM THAT THE TOTAL BOXES YOUR RECEIVE MATCHES THE NUMBER ON YOUR WAYBILL BEFORE SIGNING

    If 1 or more boxes are missing you MUST make a note on the Waybill indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the Waybill that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).

    Time Definite Fee

    Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

    Stair Carry/Extra Labor Fee

    If you would like your item carried inside your residence, have it unpackaged, assembled, or carried up any flights of stairs, extra fees will apply. Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100. These services are not available in all areas. Please contact us for availability.

    If you have any questions about shipping before or after placing an order, or while your order is on its way, call one of our Personal Shopper Assistants who will be happy to help you. Call us toll-free at 877-751-6068

    SHIPPING/DELIVERY METHODS

    Small Parcel Ground Shipping:

    Smaller products will be shipped with regular ground shipping (generally FedEx, UPS or DHL). The average transit time is between 2-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment.

    Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box and that if you purchase multiple Ground Shipping items, they may be shipped via Ground Freight instead at the discretion of the manufacturer.

    Delivery to a Business Address

    For ground shipments (FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.

    Furniture Carrier Delivery:

    Many of our items are too large and heavy to ship with a ground carrier or common carrier. Because of this, we ship many items on a specialized Furniture Carrier to ensure your order is handled with the utmost care.

    Furniture Carrier delivery will arrive via a large truck from contracted freight carriers. Furniture Carrier delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers.

    These deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.

    Furniture Carrier deliveries are ground-level deliveries made outside the main home curbside. Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. The delivery truck will park in front of your home but the driver is not authorized to bring your item into your home with standard free shipping. You are responsible for signing the delivery receipt and receiving the product from the truck. A large item may need more than one person to unload. Transporting the item into the home or other area is the customer's responsibility. Delivery agents are not equipped to dispose of packaging materials with standard free shipping.

    Once your item is shipped we will email tracking to you that will allow you to track your order online. Your order will be shipped to a local delivery company in your area and the local agent will call you to schedule a time to deliver to your home.

    Optional upgrade to White Glove delivery is available upon request but will delay up to an extra week for delivery.

    Please contact one of our personal shoppers at 877-751-6068 or sales@designfurnishings.com for assistance and delivery upgrade options.

    When Will My Order Arrive?

    Each product on our websites has a pre-ship processing time, which is the number of business days it will take for your order to be processed, inspected and prepared for shipment from our warehouse. Actual delivery of your order will then take additional amount of time to arrive depending on how your package is being shipped. If a product is out of stock or put on backorder, you'll be notified of this information as quickly as we get it.

    If you live in a rural area, the carrier may not have a daily route to your location and delivery may take up to an additional 15 business days.

    For small parcel shipments : Depending on where you live in relation to the shipping warehouse, after the product leaves the warehouse or distribution center, you should receive your item between 2-7 business days.

    For furniture carrier or truck freight: After your order has been shipped, the item should be delivered in approximately 1-3 weeks. If the item is being delivered to a residential address, an appointment for a delivery time will be made upon the arrival of your order at the local terminal. For deliveries to a commercial address, no appointment will be made. However, if you anticipate that there will be no one to accept the delivery on delivery day; you can call us to arrange an appointment.

    For white glove freight shipments: Since extra steps are taken to ensure that your order is delivered in tiptop condition, delivery will take from 1 to 4 weeks, not including the pre-ship processing time it takes for it to leave the warehouse or distribution center.

    Your order may be transferred to another truck or shipping company in route in order to facilitate delivery to your address and may seem to cause a short delay. These transfers when done are necessary with furniture freight shipments so that the proper trucks, handling and delivery service is used to ensure the safe arrival of your order. You can easily follow the progress of your order using the tracking number we provide to you once your order is picked up by the freight company.
    Even though your order is handled as carefully as possible throughout transit, we still require that each white glove order is inspected at the delivery agent before it is delivered to your door. You will be contacted by a delivery clerk to arrange a delivery time. Allow for up to a 4-hour block of time, Monday through Friday regular business hours; Saturday deliveries are made by special arrangement and are not always possible.

    PLEASE NOTE: Delivery does not include removal of old furniture.

    Shipping To Canada

    SPECIAL NOTE: Items shipped to Canada may incur additional shipping costs. Please call one our Personal Shopper Assistants at 877-751-6068 or email us at sales@designfurnishings.com with any questions you may have.

    Lead Time -The average delivery times that are posted on our website are only for orders that are shipping within the contiguous United States. Most orders shipping to Canada will increase transit time due to customs inspection and further distance from the supplier distribution centers.*

    Number of business days that are automatically added to Canadian shipments:
    Small Parcel: 5 - 7 Business Days
    Truck-Freight & White Glove: 1-2 Weeks

    Taxes & Duties - We are a registered non-resident importer in Canada. Some orders require a Canadian Broker to clear customs, duties, taxes and brokerage fees. Call for further assistance to see if the product requires a Canadian Broker.

    Please note that select postal codes are designated as remote locations, and may also require additional shipping fees.

    Please Note:

    Sets of products marked as "Ships to Canada" may contain individual pieces that are not eligible for international shipping.

    Certain product warranties may only be valid in the United States.
    All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside of the United States.
    All dates are shown in Month/Day/Year format: (5/4/2011 = May 4, 2011)
    All prices shown in US Dollars.

     

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