Terms and Conditions

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. Design Furnishings reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates. 

General 

The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Copyright

All Web site design, text, graphics, and the selection and arrangement thereof are Copyright by Design Furnishings. All rights reserved, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Design Furnishings is strictly prohibited.

Trademarks

The Design Furnishings Web site and Design Furnishings logo are service marks of Design Furnishings. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Design Furnishings reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Design Furnishings reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Links to Other Web Sites

Design Furnishings makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

Notice to California Residents

California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.

Return Policy

At Design Furnishings, satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through the process.

If, for any reason, you are not satisfied with your purchase, we will gladly accept your undamaged item(s) returned for a refund or store credit (less a 25% restocking fee and roundtrip shipping costs if you notify Design Furnishings within 15 days of you receiving your item(s). You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return. 

Notification of returns will only be accepted for up to 15 days from your delivery date by email at: customerservice@designfurnishings.com or by phone at 916-930-6600.

If an order is refused with no damage, you will be charged a 25% restocking fee plus all roundtrip shipping costs incurred to get the items to you and back to our warehouses. You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return.

Returns will only be accepted and credits issued if the items returned are in new condition with no damage and in the original packaging when it arrives back at our warehouses. Returns will be inspected and if accepted a refund or credit will be issued to you within 5 business days.

Return Policies do not apply to: clearance items, special orders, custom orders.

Non returnable items:

•    Assembled and/or Modified items or out of original packaging 
•    Mattresses (except as provided by the manufacturer as noted in the description) 
•    Custom made or special request items-leather couches, chairs, fabric changes 
•    Opened bedding materials  

Returns Due to Damage: Please refer to our Damage Policy

Parties receiving delivery of goods must be able to prove that he/she is the party who ordered the goods, and may be requested to produce a photo ID. If the bill-to and ship-to addresses are different, Design Furnishings will ask for address verification prior to shipping the order and the party receiving and signing for the delivery must be the party listed on the bill-to address. Otherwise, the purchaser  must provide written authorization PRIOR TO DELIVERY to Design Furnishings identifying the party who will accept delivery on their behalf.

Damage Policy

If, in the rare instance your item does not arrive in perfect condition, we will make every effort to repair or replace the damaged item as soon as possible.

Design Furnishings reserves the right to repair or replace the damaged item at its sole discretion. If Design Furnishings determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality.

IMPORTANT: Due to the policies of Shipping Companies, Damage Claims WILL NOT be accepted if you or your representative does not mark the Waybill provided to you by the delivery truck driver at delivery with a notation that there is damage to the boxes. Whether the outside of the boxes seem damaged or not you must notate the boxes have some damage to be eligible to file a damage claim.

Inspecting and noting damage for items inside the box is unlikely because it is not always possible to inspect all items inside the packaging before the driver leaves. Marking that the boxes have damage will allow you to file a damage claim within 48 hours of receipt of the order if afterward you find there is damage to any item in your order.

Most furniture shipments are handled by Home Direct and their affiliate local agents. Here is a sample of the top of their Waybill. You must mark "YES" next to #1 in order for any Damage Claim to be accepted. 

IMPORTANT: All other shipping companies will provide a Waybill to be signed by you or your representative at delivery. Prior to signing you must write a note that there is damage to the boxes on the Waybill in order for any Damage Claim to be accepted. Writing "subject to inspection" is not acceptable and WILL NOT allow you to file a claim later if you find damage when the boxes are opened.

IMPORTANT: COUNT AND CONFIRM THAT THE TOTAL BOXES YOUR RECEIVE MATCHES THE NUMBER  ON YOUR WAYBILL BEFORE SIGNING. 

If 1 or more boxes are missing you MUST make a note on the Waybill indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the Waybill that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).

Please carefully inspect all items within 48 hours of receipt of your order. Any defective or missing item from an order must be reported to Design Furnishings within 48 hours of receipt of order by filing a Claim using our online Claim Form. If you do not notify Design Furnishings within 48 hours of delivery, you may return the item(s) under our standard Return Policy.

All customer requests for repair or replacement of any item are required to include photos in order to fulfill your requests. Photos are required to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.

Please follow the directions below to submit a Damage Claim ONLY if the Waybill has been marked that there was damage to the boxes.

1.     All Damage Claims Forms must be submitted within 48 hours of receipt of order.

2.     Complete the online Claim request form Claim Form with as much detail as possible.

3.     Attach photos of all damages and include a photo of the shipping box for the damaged item.

4.     A Claim Specialist team member will contact you by email and/or phone within 5 business days of receipt of your online claim form with  additional instructions.

Once all requirements are met, your Claim will be resolved by our Claim Team within 30 days from claim filing date.

After 48 hours of delivery damage claims will not be accepted.

Please note broken glass claims will be issued a refund for the price of the glass only.

We encourage our customers to accept their order despite the condition of any one item at delivery but to notate all package damage on the paperwork provided by the delivery driver. This is because a refusal of a damaged shipment can increase the time it takes to process replacements. Most often when damage is found within a shipment, it usually is on only one item. Accepting the shipment allows the customer to receive all the undamaged items and will greatly reduce the time to process the damaged replacement item.

Most manufacturers that Design Furnishings works with will authorize the repair or replacement of whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing an entire unit. If there are too many damaged parts, a new unit may be sent to you at the manufacturer’s discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.

If a full replacement unit is sent, the original item becomes the property of Design Furnishings. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items must be kept in their original packaging until further instructions from a Design Furnishings claim team member is given. 

Cancellation Policy

Due to our commitment to process orders quickly, cancelling your order after your payment has been processed will incur a fee of 10% of the total order amount due to the payment processor fees which are charged to Design Furnishings.

Design Furnishings is only able to accept cancellation requests via email at: Sales@DesignFurnishings.com

After submitting a cancellation request by email, Design Furnishings will send you an email confirming if your cancellation request has been approved or denied within 2 business days.

**All cancellations will be confirmed in writing by email: if you have not received an email confirmation, your order has not been cancelled. Design Furnishings is unable to cancel an order once the order has been prepared for shipping or if it has already shipped.

If we are unable to cancel your order you may return the product under our Return Policy. If your order has successfully been cancelled, Design Furnishings will process the refund (less the 10% cancellation fee plus any shipping costs that may have been incurred) back to the original method of payment within 3-5 business days.

Limited Warranties

All products offered on Design Furnishings websites are brand-new and backed by the applicable manufacturers' Limited Warranties for residential use. Most products are not intended for commercial use. The default warranty or length of coverage varies from company to company. 

Products are supported by Design Furnishings in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions. For any questions regarding warranties, please contact one of our Personal Shopper Assistants at 877-751-6068. 

Product Specifications 

Measurements, dimensions, size, shapes, finishes, colors and style are approximate. All are subject to change by manufacturers. Seller will not be held liable for changes made by a manufacturer.

 Limited Warranty Claims 

All Limited Warranty claims may be filed within the Limited Warrantee time period described by each Manufacturer by completing the online Claim request form Claim Form with a picture of the item and as much detail as possible about the issue causing the Limited Warranty claim.

All Limited Warranty claim items must be shipped to Design Furnishings at customer's expense to be inspected prior to completing the Limited Warranty claim.

Design Furnishings intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. Design Furnishings EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL Design Furnishings OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF CSN Stores HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. 

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. This Web site is operated by Design Furnishings from its offices 1483 Shore Street, West Sacramento, California, 95691 USA. The law of the State of California shall govern these terms and conditions, without reference to its choice of law rules. 

Design Furnishings makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. 

Those who choose to access the Site from other locations do so by their own initiative and are responsible for compliance with applicable local laws. 

Use of this site constitutes acceptance of our Terms of Use. Copyright  by Design Furnishings. All rights reserved.