To help ensure that your retail shopping experience at Design Furnishings is a pleasant one, we have anticipated some possible questions.

What method of delivery do you use?

We will ship to you using our specialized furniture carrier to ensure that your order arrives without damage. When ordered, we will ship your furniture to a delivery specialist in your area. They will then contact you to schedule a time and date for delivery. Unless otherwise specified, all shipments are shipped to arrive for a threshold delivery to your garage or front door. The local delivery specialist will not be prepared to take your furniture into your home, unless White Glove Delivery is scheduled in advance. For smaller orders, we may opt to ship using UPS or an alternative service.

What is white glove delivery?

White Glove Delivery is a specific delivery option available on all orders. When ordered, we will ship the furniture to a furniture delivery specialist in your area. They will then contact you to schedule a time and date for delivery. They will send out a delivery team who will carefully unpack your merchandise and assemble it in the room of your choice. They then haul away all packaging. White Glove Service must be ordered prior to the shipment of your furniture.

Do you offer any layaway or finance plans?

Yes, we do, please contact us for more details. Our layaway plan includes no set up fees, 25% down, up to 3 additional payments with a 15% cancellation fee. While we do not offer a separate finance plan at this time, we do accept Paypal, and they do offer some financing plans that we can work with. Please see www.paypal.com for more information.

Is there a warranty?

There are various manufacturer warranties available. All our merchandise carries at least a 1-year manufacturers warranty.

What if I don't like what i get?

Your satisfaction is our priority. If you are not satisfied with our product, you can return it with 14 days for a refund less all shipping charges. Design Furnishings must authorize all returns and all items must be returned in original packaging in new condition. Merchandise without original packaging will be refused. Returned merchandise is subject to a restocking fee.

Can we save on shipping if we order more than one item?

Yes. We can often combine shipments to reduce the amount of shipping charges. While there may be some incremental fees for adding pieces, they are significantly less than the charges would be if you ordered the items separately.

Can I change the items that we buy from what is listed?

Yes, in most instances. If you do not see what you want online, please call us at 916-686-9875 and one of our sales associates will be glad to assist you. There are some clearance items and certain other items that we cannot break up, but most merchandise can be sold as you need it.

Can you customize an item for me?

In most cases, we cannot customize merchandise. We purchase or manufacture the merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. There are some instances where, if noted, we can change leathers, etc..., but in most circumstances we cannot customize. Please feel free to contact us if you are not sure.

How long does delivery take?

Although most items are in stock it does not mean they can ship within 24 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel protecting your investment is just as important. Please allow up to 3 weeks for transit time on your order. If an item is not in stock, we will notify you and your will not be charged until the merchandise is available and ready for shipping.  

How do you prepare my merchandise to prevent damage?

All merchandise is inspected prior to shipping. We also have special handling agreements with all carriers we use.