FAQ

  
  1. When does my credit card get charged?
  2. How much is shipping?
  3. How do I pay by check?
  4. How will my furniture ship?
  5. What is White Glove Delivery?
  6. Can you ship to APO / FPO addresses?
  7. Do you ship to Canada, Hawaii and Alaska?
  8. How long does delivery take?
  9. Do you offer any layaway or finance plans?
  10. What Is Your Warranty/Guarantee Policy?
  11. Who Handles Customer Service?
  12. What if My Shipment Arrives Damaged?
  13. What is the Cancellation Policy?
  14. What is the Return Policy?  
  15. Can you customize the furniture?  
  16. Are finish colors accurate?

1. When does my credit card get charged?

Your credit card will get charged 24-72 hours after you place your order. All our orders follow a "Pre-pay" policy to protect ourselves from fraudulent orders.

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2. How much is shipping?

We provide FREE shipping on all purchases. You will never be surprised at checkout because of extra shipping costs. Our “white-glove” enhanced shipping is available for a low cost and is highly recommended for larger purchases.

(Not available in Hawaii or Alaska)
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 3. How do I pay by check?

Unfortunately we do not accept personal checks because of the delay in clearing the funds through the banking systems and due to unusually high fraud transactions. We do accept cashier checks, money orders, credit cards and we offer interest free credit for those who prefer to pay at a later date.  

If paying by a cashier check or money order, please call us first so we can assist you in taking your order and to insure you receive your purchase quickly.

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4. How will my furniture ship?

UPS Deliveries

When possible, your package will ship via UPS or FedEx. Doorstep service is usually available.

Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence. For larger items you may want to consider our White-Glove delivery which brings your furniture into your home, unpacks it and sets it wherever you want your new furniture located. All packaging is removed leaving your home clean and uncluttered.

If you ordered a heavy/bulky item, make sure you have someone who can help with this.

Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged.

Please call for details prior to scheduling your delivery.
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5. What is White Glove Delivery?

 Stress-free delivery provided by professional furniture delivery experts Monday through Friday, 8am to 5pm in most areas. Remote areas may not be serviced or could experience delivery delays, call for more details. Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges.You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn't be easier or more convenient. Your order is unpacked, debris removed and set-up (limited to 15 minutes and no usage of tools). Additional services may require additional fees.

White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified of additional delivery charges before your order is shipped.

Extraordinary delivery conditions may require an additional fee to be paid.
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  6. Can you ship to APO / FPO addresses?

 Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
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 7. Do you ship to Canada, Hawaii and Alaska?

We can ship to Canada but additional cost may apply. Please contact us for shipping details. We can also ship products to Hawaii, Alaska or Puerto Rico. Please call or email us for a price quote. We will do everything to ship to you. Please call our customer service team for more details, or simply place your order and we will contact you with additional information. 

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8. How long does delivery take?

 Although most items are in stock it does not mean they can ship within 24-48 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to receive your new furniture but we feel protecting your investment is very important.

Smaller items can usually be delivered within 6 business days from the date it ships but larger items take longer. Please allow between 1-4 weeks for transit time for these items. (Delivery to rural areas of the country may take a little longer due to limited freight options)

If an item is not in stock, we will notify you immediately.
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9. Do you offer any layaway or finance plans?  

Yes, we do. Please contact us for more details. Our layaway plan includes no set up fees, 25% down, up to 3 additional payments with a 15% cancellation fee. (All payments are non-refundable) We also offer 6 Month interest free financing along with regular monthly payment plans. Call us for details.

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10. What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. Call us for details at 877-751-6068

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 11. Who Handles Customer Service?

 We do. Just call us at 877-751-6068 or email customerservice@deisignfurnishings.com

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12. What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please note it on the delivery paperwork you sign (required) and contact us immediately. A claims form with pictures of the damage must be filed within 48 hours of receipt of your order. Please see our Return Policy for details.

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13. What is the Cancellation Policy?

 If we are able to cancel your order before it is prepared for shipping or shipped, there is a cancellation fee of 15%. If your order has been prepared for or has been shipped, you will be responsible for all inbound and outbound shipping charges as well as a 25% restocking fee.

These charges will be deducted from your refund. All cancelled items must be returned in the original manufacture boxes and in new condition. Cancellations or returns must be authorized in advance.
Please contact us so that we can help you with the cancellation.

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14. What is the Return Policy?

 Please refer to our Return Policy.

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15. Can you customize the furniture?

 In most cases, we cannot customize merchandise. We purchase or manufacture the merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. There are some instances where, if noted, we can change leathers, etc..., but in most circumstances we cannot customize. Please feel free to contact us if you are not sure.

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16. Are finish colors accurate?

 We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

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